FAQ

VISIT AND ACCESS

Only guide dogs are allowed at Jeu de Paume.
Jeu de Paume checkroom can accommodate suitcases, backpacks, shopping bags and other luggage measuring 55 cm x 35 cm x 25 cm / 21,5 in. x 13,5 in. x 10 in. or less (cabin luggage). The nearest left-luggage facility is located at 33, rue Godot de Moroy.
Jeu de Paume checkrooms can only accommodate children’s scooters and folding bikes, which must fit into a locker.
Yes, you can take a stroller to Jeu de Paume.
This is perfectly possible if you present your admission ticket on the day of the event.
All areas of the Jeu de Paume are accessible to people with reduced mobility, as are all activities, shows and events. You can consult the accessibility page with the access map.
The temperature of the rooms at Jeu de Paume is determined by the conditions in which photographs are conserved. Stable temperatures of between 19 and 21°C / 66 and 70°F are essential for the presentation of certain old original prints, which can only be shown to the public subject to these very strict climatic standards.
To help improve the quality of public services, the Services publics + program invites you to share your experience at the Jeu de Paume on a dedicated platform.

Tickets are strictly personal and cannot be changed after purchase.
Unfortunately, we are unable to issue refunds in case of cancellation.
Exchanges are available for exhibition tickets only. You may exchange your tickets once, up until the day before your original visit date, subject to availability at the time of the exchange.

How to exchange your tickets:
Log in to your online account, go to MY ORDERS, select the order and the tickets concerned, then click EXCHANGE MY TICKETS.

The available time slots for exchange will then be displayed. Exchanges are only possible for the same type of day as your original booking. If you booked a weekday visit, you will not be able to exchange it for a weekend visit.
On site, you can pay by credit card, cash, or check. Culture checks (chèques culture) are also accepted, except for cinema ticketing

The PASS IMAGE is strictly personal and the name cannot be changed after purchase. In the case of a PASS IMAGE DUO, the pass holder must be present. An ID may be requested at the entrance by the control agent.
You can offer a Jeu de Paume annual pass to someone by clicking here or by visiting the on-site reception desk.

Jeu de Paume features a café, Café Rose Bakery, and a terrace overlooking the Tuileries Gardens, open in summer.
It’s perfectly possible to go to Jeu de Paume to eat inside or on the terrace, without having to buy an exhibition ticket.

For unsolicited applications, please send an e-mail to candidatures@jeudepaume.org